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Frequently Asked Questions
Once payment, KYC and Due diligence are completed, how long does it take to issue the instrument?
3-5 Banking days to receive a SWIFT copy.
If there are multiple advising banks, how long will delivery take?
On average each bank takes 1-2 banking days to advise the instrument forward, but each bank is allowed up-to 3 banking days.
I paid USD1550 for my E-KYC fees but was unable to provide full documents that were asked from me, Can I get a refund?
E-KYC fees are non-refundable once paid.